Política de privacidad

PRIVACY POLICY

Last updated: May 19, 2026

SHEATH ("we," "us," "our") respects your privacy. This Privacy Policy describes what information we collect, how we use it, and the rights you have.

Information We Collect

When you visit sheathmade.com or make a purchase, we collect the following:

Account and Order Information. Name, email address, shipping address, billing address, phone number, payment information (processed securely by Shopify Payments and third-party payment processors).

Device and Usage Information. IP address, browser type, device type, pages visited, referral source, time spent on site, search queries, and interactions with site content.

Communications. If you email us, contact us through forms on our Contact page, or sign up for our newsletter, we retain your communications and your email preferences.

How We Use Your Information

  • To process and fulfill orders (see our Shipping Policy)
  • To communicate about your order, shipping updates, returns, or product issues
  • To send marketing emails (only with your consent, which you can withdraw at any time)
  • To improve our website and product offerings
  • To prevent fraud and protect our business and customers
  • To comply with legal obligations

Tracking Technologies and Cookies

Our website uses cookies and similar tracking technologies. These help the site function, remember your preferences, measure performance, and serve relevant marketing. The third-party services we use include:

  • Meta Pixel (Facebook, Instagram) — for ad performance and conversion tracking
  • Google Analytics 4 — for site usage analytics
  • Google Ads — for conversion tracking on Google Ads campaigns
  • Klaviyo — for email marketing and customer engagement
  • Judge.me — for collecting and displaying product reviews
  • Shopify Analytics — for store performance and order processing

You can manage your cookie preferences through our cookie banner or your browser settings. Disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal information.

We share information only with service providers needed to operate our business, including Shopify (e-commerce platform and payment processing), shipping carriers (USPS, UPS, DHL) for order delivery, email service providers (Klaviyo) for transactional and marketing emails, analytics providers (Google, Meta) for performance measurement, and customer support tools.

We may also disclose information if required by law, to enforce our policies, or to protect our rights or the safety of others.

Data Retention

We retain order and account information for as long as your account is active or as needed to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

  • Access — Request a copy of the personal information we hold about you
  • Correction — Ask us to correct inaccurate information
  • Deletion — Request that we delete your personal information (subject to legal obligations)
  • Opt-Out — Unsubscribe from marketing emails at any time using the link in any email
  • Portability — Request your data in a portable format

To exercise any of these rights, visit our Contact page or email hello@sheathmade.com. We respond within 30 days.

California Residents (CCPA)

California residents have specific rights under the California Consumer Privacy Act, including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

European Economic Area (GDPR)

If you are in the EEA, the United Kingdom, or Switzerland, our legal basis for processing your information includes: (1) performance of a contract when we fulfill your order, (2) your consent for marketing communications, and (3) our legitimate interests in operating our business and preventing fraud.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy occasionally. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via email or a notice on the website.

Business Information

Address: 20 Padden Road, Franklin, Massachusetts, 02038, United States
E-Mail: hello@sheathmade.com
Contact form: https://sheathmade.com/pages/contact
Phone: (508) 254-7901
Company number (EIN): 39-3886082
Customer service: Monday to Friday between 9:00 AM and 5:00 PM Eastern Time